Email communication to SaaS clients of different sizes for an upcoming maintenance

Subject: [Company Name] Maintenance Update - [Date and Time]

Dear [Client],

We hope this email finds you well. As part of our ongoing commitment to provide you with the best possible service, [Company Name] will be conducting a maintenance update on [Date and Time].

During this time, our platform may be unavailable for a brief period. We apologize for any inconvenience this may cause and we are working hard to minimize the disruption to your workflow.

We have categorized our clients into different sizes to ensure that everyone receives the right level of communication and support during this maintenance period. Please find your category below:

[Small Clients]:
No action is required from your side. Our team will take care of everything and your platform will be back online as soon as possible.

[Medium Clients]:
We recommend that you log out of your account before the maintenance period starts. This will ensure that there are no data discrepancies after the maintenance is complete.

[Large Clients]:
We will be in touch with a dedicated account manager who will be available to assist you throughout the maintenance period. They will provide updates and answer any questions you may have.

If you have any questions or concerns, please don't hesitate to reach out to our support team. You can contact us by:

Email: [Support email address]
Phone: [Support phone number]
Live Chat: [Link to live chat]
Thank you for your understanding and cooperation during this maintenance period. We are confident that these updates will further enhance your experience with [Company Name].

Best regards,
[Your Name]
[Company Name]
[Phone Number]
[Email]